Policies
Refund
Policy
Detailed information about our returns, refunds, and exchanges policy.
Final Sale
All sales are final due to hygiene reasons.
Returns Accepted Only If
Item is unused, unwashed, and in original packaging
Security seal/bundle tie is intact
Return requested within 48 hours of delivery
Non-returnable Items
Used hair
Custom/pre-orders
Sale items
Refunds
Only for wrong or defective items.
Exchanges
Only for defective/incorrect products.
Return Shipping
Customer pays unless error is ours.
Important Notice
We reserve the right to refuse returns that don't meet these conditions.